Complaints Resolution Specialist

4 weeks ago


Teddington, Greater London, United Kingdom Howells Solutions Limited Full time
Complaints Officer

We are seeking a skilled Complaints Officer to join our Repairs and Maintenance team in Teddington. As a key member of our team, you will be responsible for handling Stage 2 complaints and providing exceptional customer service to our residents.

Key Responsibilities:
  • Investigate and resolve customer complaints in a timely and professional manner
  • Proactively respond to expressions of dissatisfaction and prevent escalation
  • Collaborate with the Customer Service Manager and Divisional Manager to ensure effective complaint resolution
  • Maintain accurate records of complaints and provide regular reports on trends and lessons learned
  • Make appointments for further works and ensure they are completed to the resident's satisfaction
  • Arrange compensation or goodwill gestures as necessary
Requirements:
  • Experience working in a customer services environment
  • Previous experience working with Local Authorities or Registered Housing Providers is desirable
  • Proven ability to work in a busy environment and deliver successful outcomes within challenging deadlines
What We Offer:

A competitive hourly rate of £16.50, working hours of 8am - 5pm, and the opportunity to work for a modern and forward-thinking business that values its employees' strengths, skills, and personalities.



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