Network Support Specialist
2 months ago
About the Role
Service Express is seeking a highly skilled Network Support Engineer to join our team. As a Network Support Engineer, you will provide 2nd and 3rd level support to customers and internal teams, assist in the use of Network & Security based systems, technology, and products, and provide ongoing support for the Sales and Services teams in delivering contracted services.
Key Responsibilities
- Provide operational assistance and support to customers and internal teams within the Managed Services business.
- Provide out of hours on call support for Network & Security support for contracted services & software support 24/7 on a rota basis.
- Manage escalations to vendors where required and ensure the customer is kept up to date on progress.
- Attend customer meetings and provide Network & Security technical solutions to deliver contracted services.
- Assist with performing Data Availability testing and full invocation for customers.
- Perform hands on activities within the data centres, which might include cabling, commissioning equipment, performing troubleshooting.
- Own and manage customer transitions activities to a defined process and to successful completion.
- Resolve support calls and attend customer sites as appropriate.
- Undertake training as discussed and agreed in order to ensure up to date knowledge for Cisco and Checkpoint Support is maintained.
- Ensure change control process is followed for all changes to customer systems.
- Attend customer sites when required in pre-sales Network & Security technical environment with the ability to demonstrate Network & Security knowledge to the customer.
- Ensure knowledge is communicated throughout the team to improve all round team knowledge.
- Assist/train Service Desk staff.
- Assist and work with SDM's to provide Network & Security technical knowledge to customers when required.
- Provide all documentation required for standard Service Express solutions including High and Low Level designs.
- Ensure the implementation of best practice and compliance with Network and Security procedures, routines and protocol including security, safety and regulatory.
- Undertake other related tasks as requested by the Technical Services Manager.
Requirements
- At least 3 years working as a Network & Security Engineer or equivalent.
- Experience working in a supervisory role when working with more junior members of the team.
- Cisco CCNA / CCNP or relevant experience.
- Checkpoint CSSA / CCSE or relevant experience.
- Proven track record of supporting WAN/LAN based network services.
- Experience of network security & firewalls (CISCO & Checkpoint products).
- Extensive knowledge & use of Microsoft applications (inc. VISIO).
- Experience of using network management & diagnostic tools.
- Maintain current market knowledge.
- Ability to produce technical documents & procedures.
- Strong organisational and administrative skills.
- Ability to assist/train staff.
- Excellent problem determination, analytical and resolution skills.
- Transformation & automation of repetitive tasks.
- Provide day-to-day support communications.
- Good communication skills internally & externally.
- Ability to demonstrate initiative.
- Good telephone manner.
- Excellent customer facing skills.
What We Offer
- Up to £50,000 annual salary +15% Bonus.
- On-call Rota at an additional rate.
- Overtime pay.
- Lifestyle Benefits, Employee Assistance Program, Life assurance, Private Medical Insurance and more.
- Paid volunteer hours.
- A Collaborative company that focuses on providing our employees and customers through the best experience.
- On site Gym and use of personal trainers.
-
Network Support Specialist
2 weeks ago
Bedford, Bedford, United Kingdom Service Express Full timeAbout This RoleService Express is seeking a highly skilled Network Support Specialist to join our team. As a Network Support Specialist, you will provide 2nd and 3rd level support to customers and internal teams within the Managed Services business. Your responsibilities will include providing operational assistance and support to customers and internal...
-
Network Support Specialist
3 weeks ago
Bedford, Bedford, United Kingdom Service Express Full timeJob SummaryService Express is seeking a skilled Network Support Specialist to join our team. As a Network Support Specialist, you will provide 2nd and 3rd level support to customers and internal teams within the Managed Services business. You will also assist in the use of Network & Security based systems, technology, and products throughout the...
-
Network Support Specialist
3 weeks ago
Bedford, Bedford, United Kingdom Service Express Full timeJob SummaryService Express is seeking a skilled Network Support Specialist to join our team. As a Network Support Specialist, you will provide 2nd and 3rd level support to customers and internal teams within the Managed Services business. Your responsibilities will include providing operational assistance and support, managing escalations to vendors, and...
-
Network Infrastructure Specialist
7 days ago
Bedford, Bedford, United Kingdom Werfen Full timeJob Title: Network SpecialistWe are seeking a highly skilled Network Specialist to join our team at Werfen. As a Network Specialist, you will be responsible for identifying and understanding IT customer requirements to successfully integrate Werfen's Digital Solutions.Key Responsibilities:Provides 2nd level support to local affiliates during pre-sale...
-
Network Support Specialist
3 weeks ago
Bedford, Bedford, United Kingdom Service Express Full timeJob SummaryService Express is seeking a skilled Network Support Engineer to join our team. As a Network Support Engineer, you will provide 2nd and 3rd level support to customers and internal teams, assist with the use of Network & Security based systems, and provide ongoing support for the Sales and Services teams.Key ResponsibilitiesProvide operational...
-
Network Support Specialist
3 weeks ago
Bedford, Bedford, United Kingdom Service Express Full timeJob SummaryService Express is seeking a skilled Network Support Engineer to join our team. As a Network Support Engineer, you will provide 2nd and 3rd level support to customers and internal teams, assist with the use of Network & Security based systems, and provide ongoing support for the Sales and Services teams.Key ResponsibilitiesProvide operational...
-
Network Infrastructure Specialist
3 weeks ago
Bedford, Bedford, United Kingdom Werfen Full timeJob Summary:The Network Specialist role at Werfen involves providing technical leadership and expertise in network design and implementation to integrate our Digital Solutions. This includes identifying customer requirements, ensuring connectivity, integration, and cybersecurity, and providing 2nd-level support to local affiliates during pre-sale consulting,...
-
Network Infrastructure Specialist
3 weeks ago
Bedford, Bedford, United Kingdom Werfen Full timeJob Summary:The Network Specialist role at Werfen involves providing technical leadership and expertise in integrating the company's digital solutions with customers' networks. This includes connectivity, integration, and cybersecurity aspects, from pre-sale to go-live. The successful candidate will work closely with the hospital's IT department and local...
-
Network Infrastructure Specialist
3 weeks ago
Bedford, Bedford, United Kingdom Werfen Full timeJob Summary:The Network Specialist is responsible for identifying and understanding IT customer requirements to successfully integrate Werfen's Digital Solutions. This includes, but is not limited to, connectivity, integration, and cybersecurity starting with pre-sale to go-live by providing technical leadership, expertise, and guidance related to the...
-
Network Infrastructure Specialist
1 month ago
Bedford, Bedford, United Kingdom Werfen Full timeJob SummaryThe Network Specialist is responsible for identifying and understanding IT customer requirements to successfully integrate Werfen's Digital Solutions. This includes, but is not limited to, connectivity, integration, and cybersecurity starting with pre-sale to go-live by providing technical leadership, expertise, and guidance related to the network...
-
Network Infrastructure Specialist
1 month ago
Bedford, Bedford, United Kingdom Werfen Full timeJob SummaryThe Network Specialist is responsible for identifying and understanding IT customer requirements to successfully integrate Werfen's Digital Solutions. This includes, but is not limited to, connectivity, integration, and cybersecurity starting with pre-sale to go-live by providing technical leadership, expertise, and guidance related to the network...
-
Network Specialist
3 weeks ago
Bedford, Bedford, United Kingdom Werfen Full timeJob Summary:The Network Specialist at Werfen is responsible for identifying and understanding IT customer requirements to successfully integrate Werfen's Digital Solutions. This includes connectivity, integration, and cybersecurity, starting with pre-sale to go-live, by providing technical leadership, expertise, and guidance related to network design and...
-
IT Support Specialist
3 weeks ago
Bedford, Bedford, United Kingdom Ingenii Search Full timeJob Title: IT Support SpecialistJob Summary:Ingenii Search is working with a rapidly expanding company that specializes in providing IoT solutions to building management companies. This enterprise firm is growing rapidly, and they are looking to strengthen their support team by hiring a skilled IT Support Specialist with experience in 1st, 2nd, and 3rd line...
-
Network Infrastructure Specialist
1 month ago
Bedford, Bedford, United Kingdom Genesis Recruitment Group Full time £40,000 - £45,000Job Title: Network and Server ManagerWe are seeking a highly skilled and experienced Network and Server Manager to join our team at Genesis Recruitment Group.Job Summary:The successful candidate will be responsible for overseeing and maintaining our school's IT infrastructure, ensuring the smooth operation of our network systems, and providing technical...
-
Network Infrastructure Specialist
1 month ago
Bedford, Bedford, United Kingdom Genesis Recruitment Group Full time £40,000 - £45,000Job Title: Network and Server ManagerWe are seeking a highly skilled and experienced Network and Server Manager to join our team at Genesis Recruitment Group.Job Summary:The successful candidate will be responsible for overseeing and maintaining our school's IT infrastructure, ensuring the smooth operation of our network systems, and providing technical...
-
Building Control Specialist
3 weeks ago
Bedford, Bedford, United Kingdom Vox Network Consultants Full timeJob Summary: We are seeking a highly skilled Building Control Specialist to join our team at Vox Network Consultants. The ideal candidate will have extensive experience in building control or surveying, with a strong portfolio of completed projects.Key Responsibilities:Provide expert specialist Building Regulation compliance advice to users.Oversee and...
-
Network Infrastructure Specialist
4 weeks ago
Bedford, Bedford, United Kingdom Genesis Recruitment Group Full time £40,000 - £45,000Job Title: Network and Systems AdministratorGenesis Recruitment Group is seeking a highly skilled and experienced Network and Systems Administrator to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our school's IT infrastructure, providing technical guidance to colleagues, and safeguarding...
-
Administrative Support Coordinator
1 week ago
Bedford, Bedford, United Kingdom Network Rail Full timeAbout the Role We are seeking a highly organised and efficient Administrative Support Coordinator to join our team at Network Rail. Key Responsibilities: 1. Provide administrative support to the Section Manager and other team members, including maintaining accurate records and updating systems as required. 2. Assist with the administration of...
-
High-Tech Network Specialist
4 days ago
Bedford, Bedford, United Kingdom Service Express Full timeOverviewWe are seeking a highly skilled professional to fill the role of Cybersecurity and Network Solutions Expert at Service Express. As a key member of our team, you will be responsible for providing top-notch support services to our customers, ensuring seamless network operations and maintaining the highest level of security.About the JobThis is an...
-
Conveyancing Support Specialist
4 weeks ago
Bedford, Bedford, United Kingdom Ideal Personnel and Recruitment Solutions Full timeWe are seeking a highly skilled Conveyancing Support Specialist to join our team at Ideal Personnel and Recruitment Solutions.The successful candidate will have experience in a Residential Conveyancing environment and will work alongside qualified staff to provide legal and administrative support.Key responsibilities will include case preparation, bundling,...