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Second Line Support Specialist

2 months ago

Esher, Surrey, United Kingdom Class Technology Solutions Ltd Full time
Second Line Technician Job Description

We are seeking a highly skilled Second Line Technician to join our team at Class Technology Solutions Ltd. As a Second Line Technician, you will play a crucial role in providing specialist ICT support to our clients in the Esher area.

Key Responsibilities:

  • Under the guidance of the Network Manager, provide high-quality ICT support to ensure the school establishes and maintains excellent learning facilities.
  • Take a lead role in supporting multiple remote sites, working independently and effectively.
  • Connect and check hardware for normal operation, ensuring seamless functionality.
  • Set up suitable desktop environments for users of standalone or networked PCs.
  • Install software applications as required, ensuring efficient and effective use of technology.
  • Perform setup and checking of networked PCs, ensuring optimal performance.
  • Perform maintenance tasks for user accounts, ensuring secure and efficient access.
  • Use simple utilities to update information on the intranet, ensuring accurate and up-to-date records.
  • Provide exceptional technical expertise to all assigned customer networks, ensuring high-quality support.
  • Utilize our ticket-based system to manage and resolve problems efficiently.
  • Identify areas of growth within the school from a technical and engineering perspective, escalating findings to the account manager.
  • Effectively communicate technical information to clients and commercial information to account managers, ensuring seamless collaboration.
  • Perform regular checks on client systems, ensuring optimal performance and security.

Requirements:

  • Experience in a helpdesk or support environment, with a strong understanding of ICT systems.
  • Microsoft Server skills are highly desirable, with a strong understanding of networked systems.
  • Professional and polished communication skills, with the ability to effectively communicate technical information.
  • Experience in the education sector is highly desirable, but not essential.
  • A clean and valid DBS disclosure is mandatory.
  • A keen desire to learn and expand on existing knowledge and skills, with a strong commitment to professional development.

Benefits and Opportunities:

  • A dynamic and supportive work environment, underpinned by a passionate and people-driven company.
  • Exceptional career development and advancement opportunities, including Microsoft and Apple training.
  • Opportunities to gain experience in high-level IT projects, with a focus on innovation and excellence.
  • The potential to progress to senior levels of our management team, with a strong focus on leadership and development.
  • A remuneration scale that encourages and rewards progression and improvement, with a focus on fairness and transparency.
  • 25 days' holiday, with a loyalty service holiday scheme.
  • Sage benefits, ensuring comprehensive support and protection.