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Business Transformation Specialist
2 months ago
Pontoon is seeking a highly skilled Business Transformation Specialist to join our team. As a key member of our organization, you will play a crucial role in driving business change and continuous improvement initiatives.
Key Responsibilities- Develop and implement comprehensive change management plans, focusing on employee engagement and collaboration.
- Identify potential resistance and risks, and develop strategies to address concerns and build trust.
- Align change initiatives with our client's strategic goals, supporting a positive and inclusive culture.
- Facilitate continuous improvement activities by encouraging employee participation and feedback.
- Utilize methodologies such as Agile, Lean, or Six Sigma to drive improvements and enhance employee and customer experience.
- Monitor and evaluate the impact of continuous improvement initiatives, ensuring tangible benefits.
- Foster a culture of collaboration and open communication across the organization, ensuring all employees feel valued and heard.
- Conduct workshops, training sessions, and meetings to engage and involve employees at all levels in the change process.
- Act as a liaison between different departments, promoting cross-functional collaboration and unity.
- Develop clear, empathetic, and compelling communication materials related to change initiatives.
- Provide ongoing support and coaching to managers and employees, empowering them to adapt to change confidently.
- Create and maintain documentation related to change management processes, ensuring accessibility and transparency.
- Define and track key performance indicators (KPIs) to measure the success of change initiatives for our people, customers, and business.
- Utilize feedback and data to continuously refine and improve change management strategies.
- Proven experience in change management and continuous improvement roles.
- Ability to inspire and motivate teams through a journey of change and adoption, fostering a culture of trust and empowerment.
- Skill in bringing people together to work towards common goals, promoting inclusivity and unity.
- Ability to build relationships and work collaboratively with diverse teams and stakeholders.
- Flexibility and openness to change, with a commitment to continuous learning and growth.
- Clear, empathetic, and effective communication skills, both verbally and in writing.
- Strong analytical skills with the ability to identify issues and develop practical, people-centric solutions.
- Experience with process improvement methodologies such as Agile, Lean, or Six Sigma.