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Customer Care Representative
3 months ago
Are you seeking a new opportunity in the customer service sector? Do you possess experience in client relations or account management? Would you like to join a company that values its employees with performance bonuses, comprehensive training, and personal growth opportunities?
We are collaborating with a remarkable organization that prioritizes its workforce. This company excels in providing outstanding customer support through a dedicated team that collaborates effectively while also working independently.
This is an excellent chance to become part of a family-owned business that is focused on future expansion.
Responsibilities of the Customer Service Adviser
- Serve as the primary contact for incoming calls to the customer service department
- Address inquiries from clients via phone and email
- Maintain accurate customer records in the internal system, documenting all interactions
- Assist clients in resolving their inquiries effectively
- Engage with both new and existing clients daily over the phone
Required Skills
- Experience in customer service within a client-focused environment
- Proficiency in utilizing various software and computer applications
- Strong ability to adhere to processes and develop solutions to challenges
- Proven experience in building relationships with existing clients
Additional Information
- Full-time position with a flexible work schedule
- Generous holiday allowance plus additional leave during the holiday season
- Parking facilities available at the offices
- Option to work from different office locations
- Cycle-to-work program available
- Access to a Wellbeing App for all employees, including counseling services if needed
- Quarterly performance bonuses available after the probation period
- Annual salary evaluations
This position is being advertised through KD Recruitment Limited, acting as an Employment Agency.
Due to the high volume of applications, if you do not receive a response within two weeks, please consider that you have not been shortlisted for this role.
KD Recruitment Limited is committed to equal opportunity employment and the protection of your personal data. For more information on how we handle your data, please refer to our privacy policy on our website.
You can also stay updated on job opportunities and helpful information through our social media channels.
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