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Sales Support Coordinator

2 months ago

Whitland, United Kingdom Hays Business Support Full time
Your New Company
Your new company is a reputable manufacturing firm that distributes its products on a global scale.

This organization is looking for a motivated individual who can contribute positively and proactively to the workplace.

Your New Role
The position of Sales Administrator encompasses a variety of responsibilities, including but not limited to:

  • Processing sales orders with precision and ensuring timely communication with customers.
  • Updating and maintaining sales reports.
  • Managing documentation for service and repair returns or replacements.
  • Overseeing loan orders and keeping the loan stock database current.
  • Generating quotations and pro forma invoices.
  • Responding to inquiries via phone and email.
  • Distributing inquiries from various sources, including the company website and marketing initiatives.
  • Routing inquiries to the appropriate distributor, salesperson, or product specialist.
  • Providing administrative assistance to the Sales Operations Manager and Sales Representatives.
  • Maintaining and updating records for customers and distributors.
  • Collaborating with other departments to resolve customer issues.
  • Delivering exceptional customer service to both internal and external clients.
  • Reviewing and updating relevant work instructions within the Quality Management System.
  • Administering the CRM system - Salesforce.
  • Preparing necessary documents for distributors.
  • Offering support during the absence of the Export/Import Coordinator.
  • Performing additional duties as required to assist colleagues in achieving business objectives.
What You'll Need to Succeed

The ideal candidate will have proven experience as a Sales Administrator or in a comparable sales support role, with knowledge of international trade and export/import documentation. Experience in customer-facing positions is essential.

We seek a proactive individual who demonstrates initiative and possesses a keen attention to detail.

This role demands adaptability to meet the fast-paced nature of the environment.

Excellent written and verbal communication skills are a must.

Proficiency in Microsoft Office and familiarity with CRM and ERP software is required.

The organization values a personable individual who can foster strong relationships with both customers and colleagues.

What You'll Receive in Return
In return, you will be offered a competitive salary of £25,000, along with a company pension scheme. This is a full-time permanent position, operating Monday to Friday, with free on-site parking available. You will be part of a supportive team in a positive work environment.

Next Steps

If you are interested in this opportunity, please submit your CV for consideration.

If this position does not align with your career goals, feel free to reach out for a confidential discussion about other opportunities.


Hays Specialist Recruitment Limited operates as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.