Makeup Artist Team Lead

3 days ago

Oxford, Oxfordshire, United Kingdom Trinny London Full time
About the Role

We are seeking a highly skilled and motivated Makeup Artist Team Lead to join our team at Trinny London. As a key member of our team, you will be responsible for delivering exceptional customer service, sharing your knowledge with each customer, and embodying the Trinny London brand and style.

Key Responsibilities
  • Conduct all types of services, including pre-booked appointments and walk-ups, ensuring a seamless customer experience.
  • Deliver impeccable customer service, sharing your expertise with each customer and building lasting emotional connections.
  • Embody the Trinny London brand and style, priding yourself on knowing that your customers are returning back to you.
  • Ability to work in a fast-paced environment to achieve and exceed KPIs, feeding on the buzz of achieving your goals and being the best you can be.
  • Work with our education and training team to continually offer best-in-class makeup advice and services.
  • Stay up to date with the latest skincare and makeup trends, improving your product knowledge and elevating your artistry.
  • Drive sales to reach daily and monthly sales targets.
  • Assist your Business Manager with planning events to increase sales and footfall, completing and distributing rotas, and motivating and inspiring the team to improve their artistry and product knowledge.
Requirements
  • Experience in a retail makeup artist position, ideally within the luxury sector.
  • Passionate for makeup and skincare.
  • Experience with customer relationship management and data capture targets.
  • Adaptable and confident in an ever-changing, fast-paced, and high-pressured environment.
  • Positive and can-do attitude.
  • Strong communication and mathematical skills.
  • Comfortable and motivated by working towards and exceeding targets and KPIs.
  • Organised, punctual, and flexible to work retail hours, including bank holidays and weekends.
  • Personable with a customer-centric mindset.
What We Offer
  • Welcome Trinny London Starter Stack.
  • Company discount for yourself (50%) and your friends and family (40%) after 3-month probation.
  • Competitive commission structure.
  • T-Parties = summer and festive celebrations.
  • Rewards and Recognition Scheme (awarding length of service with gifts, vouchers, and additional annual leave).

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.

We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas, and experiences.

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