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Landline Implementation Specialist

2 months ago

Belfast, United Kingdom Barclay Communications Full time

At Barclay Communications, we're passionate about delivering exceptional customer experiences and seamless service. As a Landline Implementation Specialist, you'll play a vital role in connecting our customers with their new phone systems and ensuring a smooth installation process.

Key Responsibilities:

  • Coordinate with Teams: Collaborate closely with sales and accounts teams to ensure timely customer connections and efficient communication.
  • Keep It Organized: Log all cases in Salesforce, cross-check details with internal systems, and maintain accurate paperwork to provide the best customer experience.
  • Manage Installations: Handle hardware and accessory requests, schedule installations, and coordinate with the engineering team to book appointments.
  • Communicate Proactively: Keep customers updated throughout their installation journey with regular calls and emails, and update internal tracking sheets accordingly.
  • Time Management: Demonstrate exceptional skills in managing your own time and staying organized to meet deadlines.
  • Tech-Savvy: Proficient in Microsoft Word and Excel, with experience in Salesforce being a plus.
  • Qualifications: Minimum of five GCSEs, including Maths and English.

What We Offer:

  • Celebrate Success: Participate in our Reward and Recognition Program, featuring monthly Beer Fridays, quarterly celebrations, and annual events.
  • Grow with Us: Enjoy limitless career progression with access to mentors and professional development opportunities.
  • Wellbeing Focus: Take advantage of our cycle-to-work scheme, eye care vouchers, and paid medical and mental health appointments.
  • Company Fun: Participate in all-expense-paid company events and charity fundraisers.
  • Perks & Benefits: Benefit from an 8% combined pension, electric car scheme (for long-term team members), tech discounts, and a referral bonus for bringing new talent into the team.

We adhere to strict security, legal, and regulatory standards to safeguard customer information. We look forward to seeing how you'll contribute as our next Landline Implementation Specialist.

Job Types: Full-time, Permanent

Reference ID: Landline Implementation Specialist