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Healthcare Services Coordinator

2 months ago

Exeter, Devon, United Kingdom NHS Jobs Full time
Job Description

Job Title: Patient Services Advisor

Job Summary:

We are seeking a highly organized and detail-oriented Patient Services Advisor to join our team. As a key member of our surgery, you will provide administrative support to our healthcare professionals, ensuring the smooth day-to-day running of the office.

Key Responsibilities:

  • Appointment Booking: Book patient appointments with GPs or other healthcare professionals using our practice appointments system and in accordance with practice guidelines.
  • Practice Arrangements: Explain practice arrangements to new patients who register with the practice, both on a permanent or temporary basis.
  • Query Resolution: Respond to all queries and requests for assistance from patients and other visitors.
  • Home Visits: Enter requests for home visits onto the Visit screen, detailing all relevant information and inform the Duty Doctor where necessary.
  • Non-NHS Services: Advise patients of appropriate charges for Non-NHS Services, accept payment, and issue receipts.
  • Communication: Receive incoming and initiate outgoing communications to facilitate timely and appropriate exchanges with others, taking messages and dealing with enquiries.
  • Administrative Support: Provide administrative support to GPs and others when required, including accepting and actioning messages for clinicians using the SystmOne Task System as appropriate.
  • Data Management: Ensure accurate data is recorded on patient computer records and that paper notes are kept in chronological order as per protocol.
  • Document Management: Deal with incoming and outgoing patient medical records in a timely manner, contacting relevant organizations for urgent or missing items.
  • Office Support: Proactively maintain stock levels in our consulting rooms, open, distribute, and dispatch mail, and scan and process documents in accordance with practice protocols.

Requirements:

We are looking for a highly organized and detail-oriented individual with excellent communication skills and the ability to work effectively in a fast-paced environment.

Working for NHS Jobs:

NHS Jobs is a leading provider of healthcare recruitment services, and we are committed to supporting the delivery of high-quality patient care.