Senior Support Analyst
4 days ago
Job Title: Senior Support Analyst - Unit4 Business World Expert
Job Summary:
We are seeking a highly skilled Senior Support Analyst to join our team at Constant Recruitment Ltd. As a Senior Support Analyst, you will be responsible for providing advanced level support and training for Unit4 Business World (Agresso) and other related systems and processes.
Key Responsibilities:
- Provide exceptional customer service to clients, resolving issues related to Unit4/Agresso and other integrated systems.
- Work closely with clients to understand and troubleshoot technical issues, providing clear and concise solutions.
- Develop and maintain in-depth knowledge of Unit4/Agresso and related systems, staying up-to-date with new releases and enhancements.
- Collaborate with internal team members to support project implementations and provide training to clients.
- Assist with testing new software releases and report findings in a clear and accurate manner.
- Support the development of technical documentation and knowledge base articles.
Requirements:
- Advanced level experience with Unit4/Agresso and related systems.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a team environment and with clients remotely.
- Strong analytical and troubleshooting skills.
- SQL experience is an advantage.
What We Offer:
As a Senior Support Analyst at Constant Recruitment Ltd, you will have the opportunity to work with a global client base, providing expert support and training for Unit4 Business World (Agresso) and other related systems. You will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.
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