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Dental Administrative Coordinator

2 months ago

Borehamwood, Hertfordshire, United Kingdom Twentyfour Recruitment Group Full time
About the Role

We are seeking a highly organized and detail-oriented Dental Administrative Coordinator to join our team at TwentyFour Recruitment Group. As an Administrative Support Specialist, you will play a vital role in supporting the daily operations of our dental office.

Key Responsibilities
  • Front Desk Management: Greet and assist patients, check them in, and ensure they are properly registered in the system.
  • Appointment Scheduling: Manage and schedule patient appointments, including follow-ups and cancellations. Coordinate with dental staff to optimize appointment times and patient flow.
  • Patient Records: Maintain accurate and confidential patient records, including personal information, medical history, and treatment plans.
  • Insurance and Billing: Verify patient insurance information, process insurance claims, and handle billing inquiries. Assist with payment processing and manage patient accounts.
  • Communication: Answer phone calls, emails, and other communications in a professional manner. Address patient inquiries and concerns promptly and effectively.
  • Office Supplies: Order and manage office and dental supplies inventory. Ensure the office is well-stocked and equipment is in good working condition.
  • Documentation: Prepare and manage correspondence, reports, and other documentation as needed. Assist with preparing treatment plans and patient instructions.
  • Compliance: Ensure compliance with health and safety regulations, including infection control procedures and confidentiality standards.
  • Team Support: Provide administrative support to dental staff, including coordinating meetings, preparing materials, and assisting with patient flow.
Qualifications
  • Education: Degree level or equivalent qualification
  • Experience: Previous experience as an administrative assistant, preferably in a dental or medical setting, is highly desirable.
  • Technical Skills: Proficiency in office software (e.g., Microsoft Office Suite) and dental practice management software (e.g., Dentrix, Eaglesoft).
  • Communication: Excellent verbal and written communication skills, with a strong ability to interact professionally with patients and staff.
  • Organisational Skills: Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently.
  • Attention to Detail: High level of accuracy and attention to detail in managing patient records and administrative tasks.
  • Customer Service: Proven ability to provide exceptional customer service and handle sensitive situations with professionalism and empathy.
Preferred Skills
  • Familiarity with Dental Terminology: Familiarity with dental terminology, procedures, and treatment protocols.
  • Medical Billing and Coding: Experience with medical billing and coding.
  • Insurance Processing: Knowledge of insurance processing and claims management.