Head of Fraud Prevention

5 days ago

London, Greater London, United Kingdom Robert Walters Full time
Lead Fraud Operations in London

An exciting opportunity has arisen for a seasoned professional to spearhead our client's fraud operations in London. As a key member of the leadership team, you will drive forward our client's fraud prevention strategies and processes, ensuring compliance with regulatory requirements and minimizing risk.

Responsibilities:
  • Oversee the performance of the Fraud Operations Team, ensuring all service level agreements (SLAs) and quality standards are met.
  • Design and implement effective fraud prevention strategies and processes to mitigate risk.
  • Develop and implement strategies for the detection and prevention of fraud.
  • Conduct thorough fraud risk assessments across the business, including establishing a fraud risk framework.
  • Utilize data analysis tools to collect, sort, and analyze financial data to identify inconsistencies.
  • Manage end-to-end resolution of fraud cases, including handling escalations and communications with various business parties.
  • Coordinate training for the team on fraud prevention and chargeback-related matters.
  • Maintain records of all investigative operations and results of analysis.
  • Produce and present performance reports and commentaries as required.
Requirements:
  • Subject matter expertise in card and account-based fraud across financial services, specifically payments.
  • Proven track record in managing and driving effective fraud teams in the payments industry.
  • Strong experience in Mastercard chargeback and negative balance processes and procedures.
  • Solid understanding of the fraud regulatory landscape in the UK.
  • Experience in managing third-party systems, including ability to manage relationships and vendor negotiations.
  • Commitment to best practices: understanding that fraud prevention is ever-evolving.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.

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