Facilities Helpdesk Coordinator

3 days ago

Hebburn, South Tyneside, United Kingdom CBW Staffing Solutions Full time
Job Title: Facilities Helpdesk Administrator

We are seeking a dedicated and customer-focused Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be the first point of contact for our clients, handling all helpdesk inquiries and ensuring a smooth and efficient service.

About the Role:

This is a permanent position based in Hebburn, Tyne & Wear. The successful candidate will have previous experience in a similar helpdesk or customer service role, preferably within facilities management or a related industry.

Key Responsibilities:
  • Managing and responding to incoming service requests via phone, email, and our helpdesk system
  • Logging and categorising service requests, assigning tasks to the appropriate teams, and tracking progress
  • Coordinating with internal teams and external contractors to ensure prompt resolution of issues
  • Monitoring and reporting on helpdesk performance, ensuring SLAs are met
  • Maintaining and updating helpdesk databases and documentation
  • Providing exceptional customer service and keeping clients informed of progress on their requests
  • Assisting with general administrative duties as needed within the facilities management team
What We Offer:
  • Competitive salary between £25,000 - £28,000 per annum (depending on experience)
  • Core hours are Monday - Friday (40 hours per week)
  • 25 days annual leave plus bank holidays
  • Training, development & progression opportunities
Requirements:
  • Previous experience in a similar helpdesk or customer service role, preferably within facilities management or a related industry
  • Excellent communication skills with a strong customer service focus
  • Strong IT skills and experience with helpdesk software or CAFM systems
  • Ability to prioritise tasks, manage multiple requests, and work well under pressure
  • A proactive and problem-solving approach, with attention to detail
  • Team player with excellent organisational and time-management skills

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