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Night Porter

2 months ago

Glasgow, Glasgow City, United Kingdom LGH Hotels Management Full time

Job Summary

We are seeking a reliable and responsible Night Porter to join our team at Glasgow Hotel, part of the Signature Collection by Best Western. The successful candidate will be responsible for ensuring the smooth running of the hotel during the night shift, managing guest requests, and providing general support to the hotel staff.

Key Responsibilities

  • Manage guest requests and ensure they are handled promptly and professionally.
  • Maintain security and safety procedures during the night shift.
  • Perform regular security checks throughout the hotel.
  • Provide general support to the hotel staff during the night shift.
  • Assist with any maintenance or housekeeping tasks that may arise.
  • Set up meeting rooms and other areas as required.
  • Serve food and beverages to guests as required.
  • Check guests in and out of the hotel as required.
  • Handle any emergency situations that may arise.
  • Prepare reports for senior management as required.

Benefits

  • Our enviable employee discounts on bedroom rates across our hotel portfolio.
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Eye care
  • Free legal & money advice
  • Counseling sessions
  • Hospital & death benefit plans
  • Cycle to work scheme
  • Wellbeing tips and support fitness videos
  • Recipe ideas
  • Advice on keeping active and healthy living
  • Wellbeing podcasts and tv
  • Breathing exercises
  • 24/7 advice and support line
  • Team reward & recognition
  • Free meals on duty

Requirements

  • Previous experience working in a hotel or similar environment, preferably in a night porter role.
  • Excellent customer service skills and a friendly, professional demeanor.
  • Strong communication and interpersonal skills.
  • A good understanding of safety and security procedures.
  • The ability to remain calm and composed in high-pressure situations.
  • A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
  • Good organizational skills and attention to detail.