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Head of Compliance Outsourcing

2 months ago

London, Greater London, United Kingdom CRS Full time
Position Overview

Job Title: Director, Compliance Outsourcing

Location: Flexible with one day a week in Office

Compensation: Competitive salary with bonus and benefits

About the Director, Compliance Outsourcing Role

Our client is a globally recognized leader in the acquisition sector, operating in over 27 countries. They command a significant share of the global market, creating numerous opportunities to innovate and transform the industry.

This position is part of a newly established division that combines the stability and resources of a large corporation with the agility and innovative spirit of a startup. The division is designed to enhance the compliance function and ensure future scalability.

This role offers a unique opportunity to have a direct influence on the development of new compliance frameworks for both existing and new markets.

Key Responsibilities

  • Supervise and evaluate the activities of all outsourced partners, working closely with internal teams to manage intra-group and third-party service provider relationships.
  • Provide oversight in addressing and resolving non-performance issues in accordance with established Service Level Agreements (SLAs), ensuring adherence to outsourcing and third-party policies.
  • Assist in the creation and execution of the Outsourcing Framework, promoting its adoption through effective communication across all organizational levels.
  • Manage the outsourcing framework, including policies, registers of outsourced services, and SLA documentation.
  • Maintain a comprehensive register of outsourced vendor agreements.
  • Lead a team of Compliance Analysts, offering direction, guidance, and support.
  • Monitor and report on the performance of outsourced suppliers against SLAs.
  • Collaborate with Service Delivery and Vendor Managers to ensure that Exit Plans and necessary governance practices are established.
  • Stay informed about regulatory changes that may affect products, services, and business operations from an outsourcing perspective.
  • Support the onboarding process for new outsourcing arrangements in line with defined policies, working alongside Vendor Risk Management.
  • Conduct initial and ongoing assessments of materiality in consultation with relevant stakeholders.
  • Prepare oversight reports on outsourcing for internal committees.
  • Perform due diligence and support risk assessments for both new and existing outsourcing arrangements.

Essential Skills and Qualifications

  • Demonstrated experience in Compliance within the Payment Industry, with a solid understanding of PSD2.
  • Strong knowledge of EBA Outsourcing guidelines.
  • Experience in developing and managing outsourcing frameworks for payment institutions, with a focus on Third-Party Risk Management and Vendor Management processes within Financial Services Operational Risk Management.
  • Familiarity with operational resilience standards and requirements.
  • Proven ability to build effective relationships with internal stakeholders and clients.
  • High personal resilience, self-motivated, and driven to achieve results.
  • Degree-level education.
  • Excellent communication and writing skills in English.
  • High energy, creativity, and an entrepreneurial mindset, with a desire to thrive in a fast-paced and evolving environment.
  • Exceptional organizational and process management skills.
  • Problem-solving orientation with a focus on solutions.

For further details about the Director, Compliance Outsourcing position, please refer to the application process outlined by the company.