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About Fora Space Limited
We're a dynamic company that's redefining the workplace of today. Our mission is to empower our members and teams to achieve their goals in a supportive and collaborative environment.
Job Summary
We're seeking an exceptional Space Manager to join our team at Fora Space Limited. As a key member of our operations team, you'll be responsible for ensuring the smooth day-to-day running of our workspaces, providing exceptional customer service to our members, and driving business growth.
Key Responsibilities
- Member Experience
- Create an exceptional building environment that supports members' personal and professional needs.
- Accountable for end-to-end member experience at building level, ensuring building teams exceed member service expectations.
- Provide excellent meeting room service and hospitality, ensuring all guests and members receive outstanding service.
- Oversee member on-boarding and off-boarding, ensuring a smooth and seamless welcome and departure.
- Team Management
- On-site team management, including arranging daily plans and schedules, overseeing opening and closing procedures, conducting morning meetings and monthly team meetings.
- Conduct probation reviews, appraisal meetings, objective setting, managing sickness and absence.
- Carry out regular one-to-one meetings with the team, training all new starters on process, procedures, and expectations.
- Manage the building rota, incorporating leave and absence, and conduct disciplinary/formal investigations as directed by and in liaison with the People team.
- Financial Awareness
- Line management and resourcing.
- Financial awareness, including invoicing and P&L's.
- Requirements
- Customer service experience from either retail/hospitality or equivalent experience.
- Experience of managing a team, including coaching and developing talent.
- Great people management skills.
- Awareness of financial processes, including invoicing and P&L's.
What We Offer
- 28 days holiday.
- Bonus.
- Once a month, you'll be able to order lunch from Deliveroo.
- Cereal and fruit will be provided in the buildings.
- Monday to Friday.
- Health shield.
