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CCTV Surveillance Specialist

2 months ago

Manchester, United Kingdom Johnson Controls Full time

Position Overview:

We are seeking a dedicated CCTV Surveillance Specialist to enhance our operational team. In this role, you will be tasked with scrutinizing video footage from client locations, managing incoming communications, updating client records, and addressing any issues that arise. This position demands exceptional interpersonal skills and a strong commitment to customer service, alongside the capability to manage critical situations with professionalism and composure.

Key Responsibilities:

  • Deliver alarm response and video surveillance monitoring services to our clientele.
  • Engage in a rotating schedule consisting of two 12-hour daytime shifts, followed by two 12-hour nighttime shifts, and then four days off.
  • Prioritize responses to remote video alerts.
  • Handle incoming inquiries from both internal and external clients, adhering to company protocols for resolution.
  • Ensure the confidentiality of client information is maintained at all times.

Qualifications:

  • Strong communication abilities
  • Proficient customer service skills
  • Capability to manage critical incidents with professionalism and calmness
  • Customer-oriented mindset with a proactive approach
  • Meticulous attention to detail

Desirable Skills:

  • Familiarity with information technology
  • Experience within the industry