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Senior Complaints Officer

2 months ago

London, Greater London, United Kingdom Brackenberry Full time
Senior Complaints Officer Opportunity

We are partnering with a Local Authority in Westminster to support the appointment of a Senior Complaints Officer on a 3-month contract, with a high likelihood of extension. If you have a strong background in complaint resolution and housing expertise, we encourage you to apply with your CV for immediate consideration.

Key Responsibilities:

  • Act as a primary point of contact for residents seeking to raise complaints or general inquiries, providing a high-quality front-line housing information and advice service.
  • Manage and draft responses to inquiries from Cabinet members, MPs, and the Ombudsman, ensuring timely and effective communication.
  • Support the creation of case files for the Housing Ombudsman and manage recommendations from the final determination report.
  • Maintain the complaints system, ensuring timely recording of complaints and inquiries, and provide training to officers on the complaints database.

Requirements:

  • Investigation skills and experience working within statutory timescales.
  • Effective letter writing and communication skills to provide balanced and impartial outcomes.
  • Strong building relationships and collaborative working skills.

Please note:

  • You should be available to start immediately or at short notice.
  • You must have the right to work in the UK.

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. All our roles are temporary, though assignments can be extended by clients on a longer-term basis and may become permanent.

Important: We will interpret your application as permission to submit your CV to this role, unless you advise us otherwise. If the role requires an enhanced DBS, your DBS must be either through us or accompanied by a subscription to the DBS updating service.