Customer Service Representative
2 weeks ago
We are seeking a highly skilled and motivated Customer Service Adviser to join our team at Lloyds Banking Group. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our customers.
Key Responsibilities- Answering inbound calls in a polite, courteous, and timely manner from both direct customers and Independent Financial Advisers.
- Assisting customers with their accounts, updating/changing personal details, organising password resets, helping unlock accounts.
- Advising the client how to add or withdraw funds and providing guidance on our platform.
- Recording customer interactions to ensure an accurate audit trail is available.
- Always striving to provide a solution for each customer.
Lloyds Banking Group is one of the largest retirement solutions providers in the UK. We operate from seven offices across the UK and work closely with financial advisers and leading financial institutions to help them deliver long-term savings and investment solutions to their customers.
What We Offer- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
We are committed to building a workforce that reflects the diversity of the customers and communities we serve. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We are disability confident and welcome applications from under-represented groups.
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