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Workshop Operations Manager

2 months ago


Nottingham, Nottingham, United Kingdom Guest Motor Group Full time
About the Role

We are seeking an experienced Workshop Manager to lead our MOT testing and maintenance operations at Sherwood Truck and Van, part of Guest Group. As the UK's largest Iveco Dealer Group and Fiat Van Dealer, we pride ourselves on delivering exceptional customer service and maintaining the highest standards of professionalism.

Main Responsibilities
  • Oversee the efficient running of the workshop, ensuring high productivity and quality standards.
  • Maintain and upgrade workshop machinery and tools to ensure a safe and efficient working environment.
  • Develop and implement a 'right first time' mentality among team members, promoting technical excellence and customer satisfaction.
  • Provide technical support and training to staff, ensuring they are equipped to handle complex tasks and customer queries.
  • Ensure accurate recording and invoicing, maintaining compliance with industry standards and company policies.
  • Lead by example, promoting good housekeeping and security practices within the workshop.
  • Liaise with the Service department to ensure seamless communication with customers, resolving any issues promptly and professionally.
Requirements
  • Proven experience in the automotive industry, with a strong understanding of workshop operations and management.
  • Excellent leadership and coaching skills, with a track record of developing and mentoring staff.

We offer a competitive bonus scheme, increased holiday entitlement, and a range of employee benefits to support your career growth and well-being.