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Team Leader

2 months ago

Bracknell, Bracknell Forest, United Kingdom Look Ahead Full time
About the Role

We are seeking a highly skilled and compassionate Team Leader to join our Young People service in Bracknell. As a key member of our team, you will be responsible for ensuring the delivery of high-quality services to our customers.

Key Responsibilities
  • Lead and motivate your team to achieve service performance targets
  • Deliver effective supervision and team meetings to ensure staff are equipped to provide excellent customer support
  • Develop and implement strategies to improve staff performance and development
  • Ensure Key Performance Indicators (KPIs) are met and recorded accurately
  • Build and maintain strong relationships with customers and external partners to drive service excellence
  • Participate in the assessment and support planning of customers to ensure their needs are met
  • Carry out administrative tasks as required to support the service
  • Deliver an out-of-hours on-call service for the region, as needed
  • Ensure safeguarding protocols are followed and reported to the Contract Manager/Head of Operations, as necessary
  • Adhere to Look Ahead's Health and Safety policies and procedures
About You

We are looking for an individual who is passionate about delivering high-quality services and has a strong track record of managing and developing staff. You will be a natural leader, able to motivate and inspire your team to achieve excellence.

You will be a strong communicator, able to build and maintain relationships with customers and external partners. You will also be highly organized, able to prioritize tasks and manage multiple projects simultaneously.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.