Salesforce Product Manager
4 hours ago
We are seeking a highly skilled Salesforce Product Manager to join our team at FirstGroup. As a key member of our organization, you will be responsible for coaching and mentoring a small team of admins and influencing wider technical teams to continuously improve and develop the Service Cloud platform in use at First Customer Contact.
Main Responsibilities- Develop and manage the product roadmap for Salesforce products based on input from various FCC stakeholders' teams.
- Identify and prioritize product features and enhancements that will drive efficiencies, customer satisfaction, revenue growth, and profitability.
- Collaborate with cross-functional teams to ensure product goals are aligned with business objectives.
- Define product requirements, user stories, and acceptance criteria for new product features and enhancements.
- Conduct market research and competitive analysis to identify trends, market opportunities, and potential threats to the Salesforce product line.
- Work with the development team to ensure that products are built and delivered on time, within budget, and to the expected quality standards.
- Develop and maintain product documentation, including user guides, release notes, and technical documentation.
- Analyse product usage data and customer feedback to identify areas for improvement and recommend changes to the product roadmap.
- Develop go-to-market plans for new product launches and work with sales and marketing teams to ensure successful product adoption.
- Build strong relationships with key customers and partners to understand their needs and gather feedback on product performance.
- Demonstrable experience as a user-focused Head of/Product Owner.
- A deep understanding of Service Cloud.
- A wider understanding of the full range of product suite, including Marketing Cloud and Sales Cloud.
- Ability to collaborate with technical teams and influence stakeholders to develop and agree a product vision and roadmap, that will deliver the strategic outcomes.
- Experience in translating product roadmaps into backlogs that prioritise delivery of the highest value features first.
- Excellent communication and relationship management skills.
- Ability to empathise with and provide constructive challenge to senior stakeholders.
- Coaching and mentoring of admins and management of 3rd Parties.
Our office is located in Sheffield city centre, with modern offices and a ten-minute walk from Sheffield Station. Agile and Hybrid working is an option that can be discussed, and travel to other UK locations as appropriate.
Working PatternWe offer a 37.5-hour working week, between 0800 and 1800 Monday to Friday, with some weekend working by exception.
The Reward- 25 days Holiday plus National Bank Holidays.
- Travel Offers for Bus and Rail.
- Payroll Giving – donate directly from your pay to a Charity of your Choice.
- Shopping Discounts including discounts and cashback on electrical goods, your weekly shop, holidays, cinema trips, car insurance, upgrading your mobile and lots more.
- All employee Share Schemes.
- Save as You Earn - gives you the opportunity to save a regular amount each month for three years. At the end of the savings period, you can use your savings to buy shares at a discounted price set at the start of the Scheme, or take your savings as cash.
- Buy as You Earn - allows you to buy shares each month, with 2 free 'matching' shares for each 3 shares you buy. You can vary the amount you save, or stop it at any time. You need to participate in the scheme for at least 3 years in order to receive the matching shares.
- Employee Assistance Helpline – free, confidential employee support service provided by an independent provider.
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