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Salesforce Product Manager
2 months ago
We are seeking a highly skilled Salesforce Product Manager to join our team at FirstGroup. As a key member of our organization, you will be responsible for coaching and mentoring a small team of admins and influencing wider technical teams to continuously improve and develop the Service Cloud platform in use at First Customer Contact.
Main Responsibilities- Develop and manage the product roadmap for Salesforce products based on input from various FCC stakeholders' teams.
- Identify and prioritize product features and enhancements that will drive efficiencies, customer satisfaction, revenue growth, and profitability.
- Collaborate with cross-functional teams to ensure product goals are aligned with business objectives.
- Define product requirements, user stories, and acceptance criteria for new product features and enhancements.
- Conduct market research and competitive analysis to identify trends, market opportunities, and potential threats to the Salesforce product line.
- Work with the development team to ensure that products are built and delivered on time, within budget, and to the expected quality standards.
- Develop and maintain product documentation, including user guides, release notes, and technical documentation.
- Analyse product usage data and customer feedback to identify areas for improvement and recommend changes to the product roadmap.
- Develop go-to-market plans for new product launches and work with sales and marketing teams to ensure successful product adoption.
- Build strong relationships with key customers and partners to understand their needs and gather feedback on product performance.
- Demonstrable experience as a user-focused Head of/Product Owner.
- A deep understanding of Service Cloud.
- A wider understanding of the full range of product suite, including Marketing Cloud and Sales Cloud.
- Ability to collaborate with technical teams and influence stakeholders to develop and agree a product vision and roadmap, that will deliver the strategic outcomes.
- Experience in translating product roadmaps into backlogs that prioritise delivery of the highest value features first.
- Excellent communication and relationship management skills.
- Ability to empathise with and provide constructive challenge to senior stakeholders.
- Coaching and mentoring of admins and management of 3rd Parties.
Our office is located in Sheffield city centre, with modern facilities and a great working environment. We offer flexible working options, including agile and hybrid working arrangements.
Working PatternWe are looking for someone to work 37.5 hours per week, between 0800 and 1800 Monday to Friday, with some weekend working by exception.
The Reward- 25 days holiday plus National Bank Holidays.
- Travel Offers for Bus and Rail.
- Payroll Giving – donate directly from your pay to a Charity of your Choice.
- Shopping Discounts including discounts and cashback on electrical goods, your weekly shop, holidays, cinema trips, car insurance, upgrading your mobile and lots more.
- All employee Share Schemes.
- Save as You Earn - gives you the opportunity to save a regular amount each month for three years. At the end of the savings period, you can use your savings to buy shares at a discounted price set at the start of the Scheme, or take your savings as cash.
- Buy as You Earn - allows you to buy shares each month, with 2 free 'matching' shares for each 3 shares you buy. You can vary the amount you save, or stop it at any time. You need to participate in the scheme for at least 3 years in order to receive the matching shares.
- Employee Assistance Helpline – free, confidential employee support service provided by an independent provider.
