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Customer Service Team Lead

2 months ago


Ulverston, Cumbria, United Kingdom Co-op Digital Full time
Job Description

We are seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading a team of Customer Team Members and providing exceptional customer service to our customers.

Key Responsibilities:
  • Customer Service: Provide friendly, welcoming, and helpful service to our customers, ensuring that their needs are met and exceeded.
  • Team Leadership: Lead and motivate a team of Customer Team Members, providing coaching and training to help them develop their skills and abilities.
  • Store Operations: Ensure that the store remains safe, legal, and fully operational, including managing stock levels, maintaining a clean and tidy store environment, and ensuring that all health and safety procedures are followed.
  • Problem-Solving: Resolve customer complaints and issues in a professional and courteous manner, using your problem-solving skills to find solutions that meet the customer's needs.
  • Communication: Communicate effectively with customers, colleagues, and management, using clear and concise language to ensure that everyone is informed and up-to-date.
Requirements:
  • Customer Service Skills: Excellent customer service skills, with the ability to provide friendly, welcoming, and helpful service to customers.
  • Leadership Skills: Strong leadership skills, with the ability to motivate and inspire a team of Customer Team Members.
  • Communication Skills: Excellent communication skills, with the ability to communicate effectively with customers, colleagues, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to resolve customer complaints and issues in a professional and courteous manner.
  • Teamwork: Ability to work as part of a team, supporting colleagues and contributing to the success of the store.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package, including a pension scheme and 30% discount on all Co-op products.
  • Training and Development: Opportunities for training and development, including a comprehensive induction program and ongoing training and support.
  • Flexible Working: Flexible working hours, including the option to work part-time or full-time.
  • Recognition and Rewards: Recognition and rewards for outstanding performance, including bonuses and promotions.