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Deputy General Manager

2 months ago

West Yorkshire, United Kingdom Hospitality Staffing UK Full time

Deputy General Manager Job Description

We are seeking a highly skilled and experienced Deputy General Manager to join our team at Hospitality Staffing UK. As a key member of our management team, you will be responsible for ensuring the smooth day-to-day operations of our hotel, adhering to our brand standards and exceptional customer service expectations.

About the Role

The successful candidate will have a strong commercial knowledge and extensive experience in hotel operations, including food and beverage, weddings, events, and accommodation. You will be responsible for overseeing the smooth day-to-day running of all hotel operations, being accountable for all departments, with a particular focus on food and beverage and banqueting.

Key Responsibilities

  • Overseeing the smooth day-to-day running of all hotel operations.
  • Being accountable for all departments, with a particular focus on food and beverage and banqueting.
  • Utilising comprehensive knowledge of food & beverage to increase sales and improve service quality.
  • Actively participating in the operational management of the business at all times.
  • Monitoring and promptly addressing guest feedback and complaints, striving to resolve issues before they escalate.
  • Ensuring team members perform their roles effectively, providing assistance and motivation as required.
  • Meticulously planning all aspects of the business, staying well-informed about upcoming events.
  • Maximising revenue opportunities while maintaining an efficient cost program to meet budgeted sales and profit targets.
  • Providing full support to the General Manager in the development and success of the business, and assuming leadership responsibilities when the General Manager is absent.
  • Engaging with both staff and guests, delivering a consistently high level of guest care.

About Us

Hospitality Staffing UK is a leading provider of hospitality recruitment services. We are committed to delivering exceptional customer service and providing our clients with the highest quality candidates. If you are a motivated and experienced Deputy General Manager looking for a new challenge, please apply today.