Deputy General Manager Position

1 month ago


West Yorkshire, United Kingdom Hospitality Staffing UK Full time
Deputy General Manager Job Description

About the Role:

We are seeking a highly skilled and experienced Deputy General Manager to join our team at a prestigious hotel in West Yorkshire. As a key member of our management team, you will be responsible for ensuring the smooth day-to-day operations of the hotel, adhering to our brand standards and exceptional customer service expectations.

Key Responsibilities:

  • Oversee the seamless day-to-day running of all hotel operations, including food and beverage, weddings, events, and accommodation.
  • Be accountable for all departments, with a particular focus on food and beverage and banqueting.
  • Utilize comprehensive knowledge of food & beverage to increase sales and improve service quality.
  • Actively participate in the operational management of the business at all times.
  • Monitor and promptly address guest feedback and complaints, striving to resolve issues before they escalate.
  • Ensure team members perform their roles effectively, providing assistance and motivation as required.
  • Meticulously plan all aspects of the business, staying well-informed about upcoming events.
  • Maximize revenue opportunities while maintaining an efficient cost program to meet budgeted sales and profit targets.
  • Provide full support to the General Manager in the development and success of the business, and assume leadership responsibilities when the General Manager is absent.
  • Engage with both staff and guests, delivering a consistently high level of guest care.

Requirements:

  • An outgoing and professional personality, leading by example.
  • A hands-on approach, displaying dedication and hard work.
  • Strong commercial knowledge and extensive experience in hotel operations, including food and beverage, weddings, events, and accommodation.
  • Excellent leadership skills, with the ability to inspire and motivate the team.
  • Outstanding communication skills, even in stressful situations.
  • Effective decision-making abilities in a fast-paced environment.
  • Capable of working with limited supervision and leading a high-energy, bustling venue.

About Us:

Our client is a privately owned, award-winning hotel situated in West Yorkshire amidst beautiful grounds. The hotel boasts 45 guest bedrooms, a 2-rosette AA-rated restaurant, and a stellar reputation as one of Yorkshire's finest wedding venues. Our location offers excellent travel links, making it convenient for both local guests and commuters coming from Bradford, Leeds, and North Yorkshire.

What We Offer:

We offer a competitive salary of £35,000 – £40,000, a 45-hour contract, and the opportunity to work in a dynamic and fast-paced environment. If you are a motivated and experienced individual looking for a new challenge, please apply for this exciting opportunity.



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