Customer Engagement Specialist

2 months ago


Harwich, Essex, United Kingdom Spicerhaart Full time

About the Role

We are seeking a dedicated and passionate individual to join our Spicerhaart team as a Customer Engagement Specialist. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer service and ensuring that our clients receive a 5-star experience.

Key Responsibilities

  • Handle a high volume of customer inquiries and contacts via various channels.
  • Register customer details and forward them to relevant teams to arrange viewings and property valuations.
  • Complete administrative tasks, including data input, to support our network of branches.
  • Collaborate with your team to achieve success and maintain consistently high service standards.

What We Offer

As a Customer Engagement Specialist with Spicerhaart, you will enjoy a competitive hourly rate of £11.44, along with uncapped commission based on your performance. You will also have opportunities for career advancement through a structured career path and the potential to expand your working hours.

A Day in the Life

As a Customer Engagement Specialist, you will be responsible for:

  • Providing exceptional customer service and support.
  • Working closely with your team to achieve sales and service targets.
  • Staying up-to-date with industry developments and best practices.

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • A passion for delivering exceptional customer service.
  • Ability to work in a fast-paced environment and meet deadlines.

How to Apply



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