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Hotel Duty Manager
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Night Duty Manager to join our team at Novotel Canary Wharf. As a key member of our operations team, you will be responsible for ensuring the smooth running of our hotel during night shifts.
Key Responsibilities:
- Lead and manage a team of night shift staff to deliver exceptional guest service and maintain high standards of hotel operations.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Monitor and control hotel operations, including front desk, housekeeping, and security.
- Collaborate with other departments to ensure seamless communication and service delivery.
- Identify and address any operational issues or concerns, and implement solutions to prevent recurrence.
Requirements:
- Proven experience in a similar role, preferably in a hotel or hospitality environment.
- Strong leadership and management skills, with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
- Ability to work effectively in a fast-paced environment, with a high level of attention to detail and organizational skills.
- Knowledge of hotel operations, including front desk, housekeeping, and security procedures.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career development and progression.
- A dynamic and supportive work environment.
- Access to training and development programs to enhance your skills and knowledge.