Insurance Broker

1 month ago

Cheltenham, Gloucestershire, United Kingdom Howden Insurance Brokers Ltd Full time
Job Title: Client Broker

We are seeking a highly skilled Client Broker to join our team at Howden Insurance Brokers Ltd. As a Client Broker, you will play a crucial role in delivering an exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Assist in achieving Group/Division client retention targets by providing an excellent level of service.
  • Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary, and action meeting points (if applicable).
  • Obtain renewal terms and present to client.
  • Produce and issue professional summaries and reports using Howden templates.
  • Issue renewal documentation in line with contract certainty.
  • Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
  • Prioritise and handle all work promptly and accurately.
  • Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
  • Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
  • Produce accurate and professional documentation at all times using relevant Howden templates.
  • Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
  • Refer all queries that fall outside your own experience, knowledge, and authority to senior staff.
  • Liaise with and assist other branches and Group Resources as necessary.
Requirements:
  • Working knowledge of all the main classes of general insurance and the CII's Code of Ethics and GDPR.
  • Must have a minimum of 3 years' experience in providing specialist advice in the insurance market.
What We Offer:

A career that you define. At Howden, we value diversity - there is no one Howden type. We're looking for individuals who share the same values as us:

  • Our successes have all come from someone brave enough to try something new.
  • We support each other in the small everyday moments and the bigger challenges.
  • We are determined to make a positive difference at work and beyond.

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

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