Dynamics Project Manager

2 weeks ago


Sunderland, Sunderland, United Kingdom Northern Powergrid Full time £50,000
Customer Service Project Manager

We are seeking a dynamic and experienced Customer Service Project Manager to join our Customer Services team at Northern Powergrid.

Key Responsibilities:
  • Oversee the delivery of CRM and customer service projects, ensuring they are completed on time and within budget.
  • Establish and maintain project governance frameworks to ensure effective project delivery and change management.
  • Collaborate with DSIT developers, internal stakeholders, and third-party vendors to manage project dependencies and deliver enhanced services.
  • Implement project communication plans, report progress to senior management, and manage customer expectations.
  • Monitor project budgets, control costs, and ensure financial objectives are met.
Requirements:
  • Strong project management skills, including scheduling, prioritization, and task delivery.
  • Proficiency in IT, particularly with MS Office applications.
  • Knowledge of budgeting processes and financial management.
  • Ability to understand and communicate the business impact of IT performance.
  • Experience of working in Agile Project Management.
  • Project Management experience in a fast-paced customer service environment.
  • Experience in IT projects or the UK utility sector or in a direct customer service role.

As a Customer Service Project Manager at Northern Powergrid, you will have the opportunity to work on exciting projects that drive continuous improvement across our customer service processes. If you are a motivated and experienced project manager looking for a new challenge, we encourage you to apply for this role.



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