Duty Manager Position

3 weeks ago


Torquay, Torbay, United Kingdom Parkwood Holdings Limited Full time
Duty Manager | Torbay Leisure Centre

The Duty Manager is a key role within our company, responsible for delivering exceptional customer and staff relations services. This position offers a rewarding experience and provides a springboard to a leisure management career in a fast-growing and attractive company.

Key Objectives
  • To ensure the highest standards of health and safety and customer care within the Centre.
  • To develop and promote an innovative leisure programme to increase Centre usage and profitability.
  • To assume shift management responsibility to maximise Centre performance and maintain high customer care standards.
The Ideal Candidate
  • Must be able to gain acceptance and respect from clients and teams.
  • Must be able to build strong relationships with customers, clients, and employees.
  • Must be able to communicate effectively at different levels of the organisation.
  • Must be able to meet role demands by working additional hours when required.
  • Must be able to demonstrate clear identification with customer requirements.
  • Must be able to maintain good employee relations and deliver quality training.
  • Must be able to perform recreation assistant duties when required.
  • A National Pool Lifeguard Qualification is desirable but not essential, as we can fully fund the course.
  • Ideally, you will have a Pool Plant Operators qualification and a recognised Leisure Management qualification.
  • Knowledge of Invoicing, Booking & Events is essential.
What We Offer
  • Free gym membership for you and a nominated person.
  • Employee discount portal.
  • Company sick pay.
  • Career progression opportunities.

We are proud to be Equal Opportunity Employers committed to inclusion and diversity. If you are interested in applying for this role, please submit a letter of application and CV to us. We look forward to hearing from you.


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