Digital Operations Manager

1 week ago


Greater Manchester, United Kingdom Salt Digital Recruitment Full time
Senior Digital Operations Role

Salt Digital Recruitment is seeking an experienced Digital Operations Manager to join a leading retailer's eCommerce team on a 6-month fixed-term contract.

This critical role will ensure a seamless and consistent customer journey across digital platforms, identifying and resolving performance issues, and collaborating with various teams to enhance the overall user experience.

Key Responsibilities:
  • Support and manage the day-to-day operations of the digital experience, ensuring all digital platforms are functioning optimally and meeting customer expectations.
  • Act as the first point of contact for any operational issues, troubleshooting problems, and implementing solutions quickly and effectively.
  • Monitor digital platforms for performance metrics, identifying any issues or potential drops in service quality.
  • Set up and manage alerting systems to ensure any drops in performance are flagged and addressed promptly.
  • Manage relationships with key third-party suppliers, ensuring they contribute positively to the digital experience.
  • Coordinate with suppliers to address and resolve any issues that impact the performance or reliability of the digital platforms.
Requirements:
  • Strong experience in digital operations or digital product management, with a strong understanding of digital platforms, eCommerce, and customer experience management.
  • Proficiency in monitoring tools and systems for digital platforms.
  • Excellent problem management skills, and strong experience managing third-party suppliers or vendors.


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