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Residential Maintenance Specialist

2 months ago

Tamworth, Staffordshire, United Kingdom Crest Nicholson plc Full time

Crest Nicholson has been a prominent name in home construction for over five decades, dedicated to not only building residences but also fostering vibrant, sustainable communities.

The Midlands Division of Crest Nicholson is seeking a versatile Customer Service Technician to perform remedial tasks within properties, addressing substandard workmanship and replacing defective materials. This role is essential in ensuring that all accepted remedial tasks are executed with minimal disruption to our clients.

Position Overview

This role is customer-oriented, where a Customer Services Manager will initiate work requests, and you will be responsible for direct communication with Crest Nicholson clients, managing the scheduling of appointments, and ensuring timely completion of tasks.

The Customer Service Technician must ensure that all necessary materials are on hand during the execution of tasks and that all work meets our high-quality standards.

Typical responsibilities include:

  • Painting and decorating
  • Replacing mastic
  • Wall tiling
  • Carpentry tasks such as adjusting doors and fixing creaky floors
  • Adjusting paving slabs
  • Repairing plaster
  • Modifying kitchen units

Throughout the process, you will provide regular updates to the Customer Service Manager and keep a record of recurring issues, identifying any substandard products or materials to prevent future complications.

All tasks must adhere to our Health and Safety policies and quality procedures. We expect all employees to maintain a professional appearance and ensure that tools and equipment are secure and well-maintained.

Candidate Profile

We are looking for a motivated individual with a strong attention to detail. You should possess trade skills and experience in a similar capacity within property services and snagging. A friendly demeanor with a focus on customer service and quality is essential, along with excellent organizational and time management abilities.

About Crest Nicholson

Crest Nicholson is a leading developer committed to creating quality homes and sustainable communities.

We prioritize selecting prime locations for our developments and take a comprehensive approach to the design of our homes and their environments.

Our focus on attractive placemaking enables us to build appealing and well-connected communities where residents and nature can thrive.

Employee Benefits

  • Competitive salary
  • Company bonus scheme
  • Company vehicle
  • Private pension plan
  • Options for private healthcare and cash plans
  • 28 days of annual leave
  • Cycle-to-work scheme
  • Share save scheme
  • Discounts on gym memberships

As an ethical and progressive employer, we promote a culture of openness, creativity, and continuous professional development, rewarding the effectiveness and loyalty of our employees while adhering to equal opportunity principles.