IT Support Specialist
3 weeks ago
We are seeking a skilled IT professional to join our team as a 2nd Line IT Support Analyst. In this role, you will be responsible for providing technical support to our clients, focusing on process enhancements, resolving long-standing tickets, and managing desktop and device support.
Key Responsibilities:
- Provide technical support to clients via phone, email, or in-person
- Resolve technical issues related to hardware, software, and network
- Collaborate with the IT team to identify and implement process improvements
- Manage and prioritize tasks to meet deadlines and deliver high-quality results
- Develop and maintain knowledge of cloud technologies, including Office 365 and Azure
Requirements:
- At least 2 years of experience in a 2nd line support role
- Strong skills in hardware and software troubleshooting
- In-depth knowledge of cloud technologies, especially Office 365 and Azure
- Basic understanding of networking
- Exceptional communication skills with a customer-focused approach
- ITIL v3 or v4 certification (we can help gain the certification if you don't have it)
- A proactive, self-driven mindset
- Ability to prioritize and manage tasks independently
- Proficiency in diagnosing and solving issues quickly
What We Offer:
- A hybrid working pattern, with the option to work from home 2 days per week
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and collaborative team environment
We are looking for a skilled IT professional who is passionate about delivering exceptional customer service and has a strong technical background. If you are a motivated and organized individual who is looking for a new challenge, we encourage you to apply.
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