Insurance Administrator

1 month ago

Cheltenham, Gloucestershire, United Kingdom Ecclesiastical Insurance Group Full time
About the Role

We are seeking an experienced Receptionist & Business Support Administrator to join our team in Cheltenham. This hybrid role will involve a variety of both front and back office duties, helping to deliver exceptional client service and supporting our "right first time" approach.

As a key member of our team, you will be the first point of contact for our clients and guests, providing a warm and welcoming experience. You will also be responsible for administrative tasks, including answering incoming calls, checking supplies, and ordering stationery.

Key Responsibilities
  • Answering incoming calls and transferring to the appropriate staff member
  • Meet and greet clients and guests
  • Checking supplies and ordering stationery
  • Building maintenance: arranging for contractors to quote for work and arranging routine servicing of boiler, air con, fire alarm, and burglar alarm
  • Admin support including sending policy documents to clients and issuing receipts
  • Processing payments and settling accounts
  • Chasing clients for renewals and outstanding monies
  • Loading data onto our operating system
  • General admin duties, post, and filing
Knowledge, Skills, and Experience
  • Excellent, professional, and confident communication skills
  • Flexibility and ability to manage workload
  • Ability to construct effective written communications
  • Work well within a team, especially under pressure
  • Confident numeracy skills
  • Training in the role will be provided
  • Competent on MS Word, MS Excel, and MS Outlook
  • Accurate data input skills
What We Offer
  • A competitive salary
  • Hybrid working
  • Competitive Personal Pension
  • Bonus scheme
  • 22 days annual leave plus bank holidays
  • An array of health and wellbeing benefits, including private healthcare
  • Volunteer day
  • Onsite parking
  • Full study support and study leave to complete insurance industry professional qualification
  • EAP Scheme
About Us

Lansdown Insurance Brokers were established in Cheltenham over 60 years ago and have built a reputation for excellent customer service. In 2014, we were purchased by SEIB Insurance Brokers and are now proudly part of the Benefact Group.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK's 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK's number one corporate donor, with strategic objectives in place to double the Group's size.

We have a friendly family environment with care for our teams and handholding of our clients being at the top of our agenda. Our staff know how to work hard but also how to enjoy themselves We pride ourselves on creating an appropriate work-life balance, valuing wellbeing, flexibility, and being part of a team.

We are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs, and interests, and we value the strength this brings to us as a Group. We welcome applications from everyone.

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