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Event Coordination Specialist, Client Relations
2 months ago
Gartner Conferences is renowned for hosting exceptional events worldwide, drawing in numerous participants and exhibitors annually. The GBS Premium Clients team is dedicated to curating an unparalleled service experience for all attendees of Gartner Conferences. As a prospective team member, your role will be pivotal in supporting these premium clients by ensuring efficient execution and strategic insights to foster client loyalty and business expansion while upholding Gartner's esteemed service standards.
Key Responsibilities:
- Manage and facilitate registrations associated with the Gartner premium suite of offerings.
- Oversee mailbox and stakeholder communications to enhance the support strategy for tailored premium client experiences.
- Conduct data management and analytics (including weekly reports, final attendance figures, wrap-up data, and quarterly regional data assessments).
- Perform registration audits (including outreach, follow-ups, and necessary record updates).
- Provide registration testing assistance (verifying sites to ensure correct setup of registration codes, confirmation emails, and hotel booking processes for clients).
- Address inquiries from clients and associates related to conference experiences through the designated mailbox.
- Assist clients on-site via our Ask Us Chat program.
- Collaborate with the registration/call center vendor and internal teams for daily operations and future projects.
- Work alongside internal Registration and Technology teams to prioritize system enhancements, ensuring an exceptional attendee experience.
- Travel to events to provide on-site support as directed by management.
Qualifications:
- Bachelor's degree in any discipline.
- Minimum of 2 years of experience in customer service and/or event management.
- Proficient in managing in-person client interactions with a professional demeanor.
- Strong proficiency in Microsoft Office, particularly Excel.
- Experience in project management and process optimization.
- Ability to juggle multiple tasks and prioritize effectively.
- Familiarity with customer support platforms, troubleshooting, and escalation processes.
- Appreciation for technology and its applications.
- Excellent business writing and communication skills.
- Proven ability to foster collaboration across various functions, departments, and levels, serving as a model for teamwork.
About Gartner:
At Gartner, Inc. (NYSE:IT), we empower leaders who influence the world. Our mission is grounded in expert analysis and innovative ideas, delivering actionable insights that help enterprise leaders and their teams achieve their critical objectives.
Since our inception in 1979, we have expanded to over 20,000 associates globally, supporting approximately 15,000 client enterprises across 90 countries and territories. We engage in meaningful, impactful work that matters, which is why we seek individuals with the intellectual curiosity, energy, and drive to make a difference. Our standards are high, and so is the potential impact you can have here.
Why Choose Gartner?
Our ongoing success presents endless opportunities for professional growth and personal fulfillment. With a vast market potential ahead, your career trajectory is driven by your passion and performance.
We recruit exceptional individuals who collaborate and succeed as a team. Our unified goal is to deliver outstanding results for our clients.
Our teams are diverse, comprising individuals from various backgrounds, cultures, and experiences.
We invest in strong leaders who inspire excellence in both you and the organization, amplifying our collective impact and results. This commitment is why we are consistently recognized as a top workplace globally.
What We Offer:
Gartner provides comprehensive benefits, competitive compensation, and significant rewards for top performers. In our hybrid work environment, we offer the flexibility and support necessary for you to thrive—working remotely when beneficial and collaborating with colleagues in a dynamic, engaging community.
Join us to advance your career with Gartner.
Gartner is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status.
We are dedicated to being an inclusive workplace and offer opportunities to all job seekers, including those with disabilities. If you require reasonable accommodations due to a disability, please reach out to our Human Resources team.
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