Team Lead
1 week ago
We are seeking a highly skilled and experienced Senior Operations Manager to lead our Multi Services team at Williams Lea.
Key Responsibilities:- Customer Management:
- Develop and maintain excellent customer relationships through regular communication and feedback.
- Work with the Account Manager to identify opportunities for service improvement and develop proposals for additional services.
- Ensure that all customer interactions are handled in a professional and courteous manner.
- Staff Management:
- Lead and motivate a team of 6 direct reports to achieve high levels of performance and customer satisfaction.
- Develop and implement training programs to enhance staff skills and knowledge.
- Manage staff rotas and schedules to ensure efficient use of resources.
- Operations:
- Oversee the day-to-day operations of the Multi Services team, including print room, mail room, and front of house services.
- Ensure that all services are delivered to the highest standards and that customer expectations are met.
- Manage budgets and resources to ensure efficient use of company assets.
- Proven experience in a senior operations management role, preferably in a customer-facing environment.
- Excellent communication and leadership skills, with the ability to motivate and inspire a team.
- Strong analytical and problem-solving skills, with the ability to make informed decisions.
- Ability to work under pressure and prioritize tasks to meet deadlines.
- High level of integrity and confidentiality, with the ability to handle sensitive information.
- A competitive salary and benefits package.
- Opportunities for career development and growth.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
Williams Lea is a leading global provider of business-critical support services to financial, legal, and professional services firms. We are committed to delivering exceptional service and building long-term relationships with our clients.
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