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Knowledge Manager
2 months ago
Lime, the world's largest shared electric vehicle company, is seeking an exceptional Knowledge Sharing Manager to join our Central Operations team. As a key member of our team, you will be responsible for overseeing all Knowledge Programs, enabling each Lime Operator to effortlessly share and acquire knowledge and best practices.
Key Responsibilities:- Develop and maintain Lime's Operations Knowledge Sharing programs to optimize knowledge sharing across the organization.
- Design and implement metrics, reports, and dashboards to measure the effectiveness of Knowledge Sharing programs.
- Collaborate with Operators to gain a deep understanding of their use cases and tailor Knowledge Sharing programs to meet their needs.
- Build tools and mechanisms to support Central Operations content creators and enhance communication effectiveness across Operations.
- Advocate for and coach on effective Knowledge Sharing methods to empower content creators and audiences.
- Align the Knowledge Sharing culture, strategy, and roadmap across Operations, People, Product, Legal, and IT.
- Create and maintain comprehensive resources for Lime Operators.
- Master's degree in Business Administration, Information Systems Management, or equivalent field.
- 5-7 years of relevant work experience, preferably in building a function from the ground up.
- Ability to navigate ambiguity, build trust, and effectively communicate and influence team members and partners across cultures.
- Proven experience in using data to creatively solve problems, find ways to improve, and track results.
- First-hand experience with Knowledge Sharing standards and methodologies, including knowledge mapping, taxonomy, lessons learned, after-action review, Communities of Practice, content management, and tacit knowledge capture.
- Bonus: Proficient with Google site creation and administration.
Lime is an Equal Opportunity Employer, committed to hiring and developing a diverse team. If you're passionate about building relationships and adept at navigating ambiguities, we encourage you to apply. Explore all opportunities on our career page.
