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Lead Operational Manager

2 months ago

Taunton, Somerset, United Kingdom Somerset NHS Foundation Trust Full time

Job Overview

We are looking for a dedicated, proactive, and motivated individual to become a vital part of our management team within the healthcare sector. The successful candidate will provide essential operational management support to the stroke unit.

This role encompasses responsibilities across the region, and the selected individual will be expected to allocate their time effectively between various healthcare facilities based on service requirements. We seek a dynamic and innovative professional with outstanding communication abilities, capable of collaborating closely with both clinical and administrative personnel to enhance and streamline service delivery.

Key Responsibilities

The individual will assist the Service Manager in overseeing daily operational functions. You will engage in both scheduled and unscheduled tasks to support the organization, ensuring adequate capacity to meet service demands while spearheading transformation initiatives within the stroke unit. Your daily responsibilities will include collaborating with teams to advance their services, leading cross-regional engagement, addressing operational challenges as they arise, and facilitating change.

The successful candidate will have the opportunity to collaborate with various departments, aiding in the delivery of services and the adoption of innovative practices. You will play a crucial role in fulfilling performance management objectives across the unit. Proven experience in effective teamwork is essential.

About Our Organization

As part of the NHS, we offer a comprehensive range of benefits, including flexible working arrangements, excellent pension contributions, a competitive annual leave package, opportunities for career advancement, and regular performance discussions. Additionally, we provide access to exclusive discounts through our Blue Light Card.

Working in Somerset allows you to enjoy the picturesque countryside, with areas of outstanding natural beauty and stunning coastlines. You will experience these advantages while remaining conveniently close to vibrant city centers. The region boasts excellent educational institutions, and housing costs are relatively affordable compared to other areas. Somerset truly offers a blend of rural charm and urban convenience, catering to diverse lifestyles.

Job Duties

As the senior management representative for the specialty area, you will actively foster a culture of care that aligns with the values and leadership principles of Somerset NHS Foundation Trust.

The Lead Operational Manager will oversee operational leadership and service performance, continually striving to enhance service delivery. Responsibilities include supporting high-quality patient care and ensuring the efficient and cost-effective utilization of resources. This encompasses the development and execution of business strategies, projects, and service improvement initiatives.

The Lead Operational Manager will supervise a team of support staff and assist the Service Manager in formulating Service Group plans that contribute to the overall strategy. You will collaborate with various stakeholders to identify and implement potential service enhancements or developments. The Lead Operational Manager will support specific services within the Service Group, including service development, policy review, and procedural implementation.

You will work closely with the Service Director, Service Managers, other Managers, Clinical Directors, Specialty Leads, Associate Directors of Patient Care, Matrons, and Lead Specialist Nurses/Clinical Service Leads to execute the agreed-upon business and service plans.

Qualifications

Essential

  • A degree or equivalent qualifications/experience in operational service delivery and a business graduate diploma in health service management or equivalent experience. A commitment to ongoing professional development is required.

Experience

Essential

  • Extensive operational management experience within a complex organization, working across organizational boundaries. Proven success in developing clear, adaptable plans that meet organizational needs, delivering change and performance through management and clinical teams. Evidence of engaging clinical teams in strategic discussions, establishing priorities and delivery plans, effective delegation, coaching, performance monitoring, and providing constructive feedback.