Cyber Security Service Delivery Manager
3 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Technical Service Delivery Manager to oversee the delivery of our Managed SOC, SIEM, XDR, Vulnerability Management, and Security Governance services for a major customer. This full-time role involves managing multiple Cyber Security Technology Projects and requires expertise in two or more domains, including Identity and Access Management, Threat Intelligence, Risk Evaluation, Security Assessment, Penetration Testing, and Incident Management.
Key Responsibilities:
- Coordinate and monitor the delivery of Managed SOC, SIEM, Microsoft Defender XDR, Vulnerability Management, and Security Governance services.
- Manage cybersecurity projects within agreed scope, cost, and timescales.
- Collaborate with the wider team to proactively plan and review systems and processes to reduce operational and security risks.
- Serve as the primary point of contact for the customer, building strong relationships and managing customer escalations.
- Oversee the management of Microsoft Sentinel and the Microsoft XDR Suite to provide comprehensive security monitoring and incident response capabilities.
- Participate in change board meetings and communicate with relevant stakeholders and Service Delivery partners.
- Work closely with Service Delivery partners to develop consistent processes for ticket creation, management, and reporting within ServiceNow.
- Ensure services are delivered in compliance with relevant security standards, regulations, and best practices, especially those pertinent to UK government and NHS organisations.
- Coordinate with the SOC team to manage and respond to security incidents.
- Produce detailed reports on service delivery performance, incident response, and vulnerability management activities.
- Identify opportunities for improving service delivery processes, tools, and methodologies.
- Provide leadership and direction to the technical service delivery team, fostering a collaborative and high-performance work environment.
Requirements:
- Bachelor's or Master's degree in Computer Science, Information Security, or a related field (or equivalent experience).
- Minimum of 5 years of experience in a technical service delivery or similar role, with extensive experience in Managed SOC, SIEM, XDR, and vulnerability management.
- Excellent spoken and written English.
About the Role:
This is an exciting opportunity for a driven and experienced Technical Service Delivery Manager to make a significant impact in the field of cyber security.
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