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Customer Service Representative

2 months ago

Nuneaton, Warwickshire, United Kingdom SVB Solutions Full time £24,000
Customer Service Advisor

We are seeking a highly skilled and motivated Customer Service Advisor to join our team at SVB Solutions. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients through various communication channels, including inbound and outbound calls, live chat, email, and web inquiries.

Key Responsibilities:

  • Manage customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers
  • Process customer transactions and resolve payment issues
  • Collaborate with internal teams to resolve customer complaints and issues
  • Meet and exceed customer satisfaction targets

Requirements:

  • GCSEs in English and Maths
  • Previous experience in customer service, problem resolution, contact/call centres, administration, office management, hospitality, retail, or healthcare
  • Proficiency in Microsoft Office and general IT literacy
  • Ability to multitask, input data, and engage in conversations effectively

What We Offer:

  • A competitive salary of £24,000 (pro rata) plus private healthcare, death in service, critical illness, employee discounts, social events, and more
  • A hybrid working arrangement with 2 days working from home (WFH) and 3 days in our modern offices in Warwick
  • Free parking and easy access to the A46, Warwick town centre, and walking distance from Warwick Parkway train station
  • Full training and development opportunities to support your career progression

About Us:

SVB Solutions is a leading provider of customer service solutions, dedicated to delivering exceptional service to our clients. We are committed to creating a positive and supportive work environment that fosters growth and development.