Operations Excellence Lead
3 weeks ago
We are seeking a highly skilled and experienced Operations Excellence Lead to join our team at Pets at Home. As a key member of our business, you will play a pivotal role in driving continuous improvements across all key areas of our business, including Retail, Distribution, Contact Centres, and Veterinary Services.
Key Responsibilities- Develop and implement a comprehensive Continuous Improvement (CI) programme, utilising Lean Six Sigma principles to drive operational efficiency and deliver outstanding value to our customers.
- Collaborate with Business Change and other key stakeholders to identify, evaluate, align, and prioritise opportunities for improvement, working on complex projects of large scope.
- Lead the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and the identification of better ways of working.
- Provide regular detailed updates on the CI Roadmap to senior stakeholders, translating complex statistical analysis into plain language.
- Be responsible for the preparation, execution, and aftercare of Operational Excellence improvement projects.
- Actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance.
- Ensure the business impact and project objectives/dependencies are identified, reported on, and managed at all times.
- Lean Six Sigma Black Belt certification.
- 5 years of relevant experience leading Operational Excellence Teams within a retail environment.
- Strategic in mindset – unlocking value to the business.
- Experience of hands-on implementation of continuous improvement programs and Lean solutions to support productivity and efficiency gains.
- Knowledge of and demonstrable experience of business improvement tools and methodologies, project management, and change management are essential.
We are committed to creating a diverse and inclusive workplace, and we welcome applications from candidates from all backgrounds.
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Operations Excellence Lead
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Cheadle Hulme, Stockport, United Kingdom Pets at Home Full timeAt Pets at Home, we're committed to delivering exceptional pet care services. To achieve this, we're seeking a skilled Operations Excellence Lead to drive continuous improvements across our business.Key ResponsibilitiesCollaborate with Business Change to develop and implement a CI programme of work, leveraging Lean Six Sigma principles to drive strategic...
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Operations Excellence Lead
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Cheadle Hulme, Stockport, United Kingdom Pets at Home Full timeAbout the RoleWe're seeking a highly skilled and experienced Operations Excellence Lead to join our team at Pets at Home. As a key member of our Business Change function, you will play a pivotal role in driving continuous improvements across all key areas of our business.Key ResponsibilitiesDevelop and implement a comprehensive Continuous Improvement (CI)...
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