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Process and Operations Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Grafton Group plc Full time
Key Responsibilities

As a Process and Procedures Administrator, you will be responsible for reviewing and updating existing processes to ensure they meet current business needs and industry standards. You will also develop, document, and implement new operational processes and procedures, collaborating with Support centre departments to gather information and insights for process improvement.

Operational Efficiency

You will identify areas for operational improvements and efficiency that are aligned with Selco's Strategic goals, analysing tasks and recommending process enhancements to reduce costs and improve productivity. You will also monitor the effectiveness of implemented changes and adjust as necessary, serving as a subject matter expert in store operations.

Customer Service Focus

You will ensure that all processes and procedures are customer-centric, aiming to enhance the customer experience. You will work closely with the Store Operations (Store Network) to understand customer needs and feedback, creating comprehensive process documentation and briefing documents for colleagues.

Documentation and Training

You will conduct training/briefing sessions to ensure colleagues are prepared for the change in procedures, maintaining an up-to-date repository of all store Operation process and procedure documents. You will also brief Store Operations teams on pending projects and the Operational Change Steering group on processes and procedures that have been reviewed.

Compliance and Standards

You will ensure all processes comply with legal requirements and are aligned with Grafton group policies, regularly auditing processes to ensure adherence to standards and identify areas for improvement.

Forward-Thinking Initiatives

You will stay updated with industry trends and advancements to propose innovative solutions, participating in projects aimed at digital transformation and modernisation of store operations. You will foster a culture of continuous improvement and forward-thinking within the organisation.

Requirements

To be successful in this role, you will need proven experience in process creation, review, and optimisation, preferably within a builder's merchant or related industry. You will also require strong analytical and problem-solving skills, excellent written and verbal communication skills, and the ability to work collaboratively with cross-functional teams.

What's in it for me?

We offer a range of benefits, including a free health cash plan, profit-based bonus scheme, discounts and offers at thousands of retailers, and a competitive company pension scheme. We also offer a cycle to work scheme, holiday buying, free life assurance, and a share save scheme.

About Us

We are a leading builders' merchant, committed to creating a work environment that is diverse, inclusive, and welcoming to all. We pride ourselves on being an equal opportunities employer and are committed to the Health and Safety of our Colleagues being our top priority.