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Senior Design Researcher
2 months ago
About the Opportunity
Lloyds Banking Group is seeking an exceptional and experienced Senior Design Researcher to join our Experience Design Team. If you have a passion for uncovering insights, driving innovation, and crafting customer-centric solutions, this is the role for you.
As a driving force in shaping the future of our organisation, your keen eye for detail and critical thinking will be instrumental in understanding the needs of our customers and clients, enabling us to deliver experiences that exceed their expectations.
Your Key Responsibilities
- Lead all research activities within your domain, guiding the team in translating business objectives into well-crafted research plans.
- Collaborate with analytical practitioners to triangulate primary and secondary insights that will underpin our design approaches.
- Work alongside Product and Engineering communities to ensure that our research efforts are precisely aligned with their needs, driving the efficient delivery of high-quality, impactful stories.
- Mentor and coach a growing team of design researchers, fostering their growth and igniting their potential, resulting in an impactful team delivering top-quality research outputs.
- Develop and implement research methodologies and industry practices that elevate our capabilities and keep us ahead of the competition.
What You'll Need
- Extensive design research expertise, including a strong practical understanding of when and how to apply a broad range of research techniques.
- Strong stakeholder management skills - working closely with various teams to understand business objectives and address their hypotheses with detailed research proposals and plans.
- Able to identify the most important and relevant insights from research, and confident to convey those in an influential manner.
- Able to lead the strategic insight agenda in your domain, designing research studies that help to understand future customer needs and proactively ensuring designers have the right insights to inform their approaches.
- Strong project management capabilities, adaptable and able to supervise and deliver multiple projects at the same time.
- Able to work with data analysts to demonstrate both quantitative and qualitative insights to help teams make more customer-centred decisions.
- Experience with quantitative design research methods.
- Knowledge of and experience being an advocate for accessibility and inclusive design.
- Experience leading a team of researchers – including task management, mentoring, and support.
About Working For Us
Lloyds Banking Group is committed to creating a values-led culture and building a workforce that reflects the diversity of the customers and communities we serve. We're focused on ensuring we're inclusive every day, building an organisation that celebrates diversity in all its forms.
We welcome applications from under-represented groups and are disability confident. We offer a wide-ranging benefits package, including a generous pension contribution, annual performance-related bonus, share schemes, and a range of wellbeing initiatives and generous parental leave policies.
