Product Support Specialist

4 weeks ago


Gloucester, Gloucestershire, United Kingdom People Source Consulting Ltd Full time
Product Support Engineer

Join our team at People Source Consulting Ltd as a Product Support Engineer and take on a challenging role that requires technical expertise and excellent communication skills.

About the Role:

We are seeking a highly skilled Product Support Engineer to provide technical assistance to our customers and support the development of our products. As a key member of our team, you will be responsible for:

  • Providing technical support to customers via multiple channels
  • Supporting and training in-house and external applications engineers
  • Enabling communication between customers and development teams
  • Producing technical documentation and communications
  • Working with customers to create world-class technical solutions using Trio products
  • Collaborating with our R&D team to ensure product needs align with customer feedback

Requirements:

To be successful in this role, you will need:

  • A degree or similar higher qualification in Software, Mechatronics, Electronics, or a related discipline
  • Experience using stand-alone automation systems, PLC, or Motion Controller
  • Knowledge of a programming language, such as C, BASIC, or Python
  • Programming skills in IEC61131-3 languages
  • Practical experience of electrical interfacing between devices in an automation system

Desirable Qualifications and Experience:

We are looking for candidates with experience in:

  • Interfacing automation hardware, sensors, actuators, drives, and motors
  • Communications using serial, Ethernet, and similar media
  • Programming industrial automation/manufacturing machines

What We Offer:

We offer a competitive salary, profit-related pay, and a pension contribution of 5%. You will also have the opportunity to work remotely up to 25% of your working time and enjoy group life and health cash plan insurance.

How to Apply:



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