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    {"title": "Pension Administration Role at RSM", "content": "Pension Administration Role at RSMWe are seeking an experienced pension administration professional to join our team at RSM. As one of the world's largest networks of audit, tax and consulting firms, we deliver big ideas and premium service to help middle-market businesses thrive.About the RoleThis...

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    1 month ago

    Crawley, West Sussex, United Kingdom Equiniti Full time

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Pensions Administrator

2 months ago

Crawley, West Sussex, United Kingdom Equiniti Full time
Job Summary

We are seeking a highly skilled Pensions Administrator to join our team at Equiniti. As a Pensions Administrator, you will play a critical role in providing frontline support services to our servicing teams, ensuring the smooth processing of illustrations, applications, and policy alterations.

Key Responsibilities
  • Customer Support
    • Provide regular and accurate timely updates to customers and advisers through various channels.
    • Identify task and correspondence types, setting up appropriate actions to ensure timely completion of tasks.
  • Risk Management
    • Identify and escalate any risks to the customer or the business to your line manager with possible solutions to mitigate these risks/issues.
  • Administrative Support
    • Provide administrative support to the servicing teams across a range of queries and products as required by the business.
  • Quality Assurance
    • Undertake quality checking and sampling, providing constructive feedback to peers as required.
Requirements
  • Experience
    • Demonstrable experience in a customer service focused environment.
    • Effective handling of challenging and concerned customers.
  • Skills
    • High standard of presentation in producing documents and information with accuracy.
    • Effective teamwork experience.
    • Experience in a fast-paced office environment.
    • Basic IT skills, with experience in Microsoft Word, Excel, and Outlook.
    • Effective planning and organisational skills.
    • Effective numeracy and data analysing skills.
  • Education
    • GCSE grade C or above, or equivalent, in Maths and English.
  • Language
    • Fluency in one of the following languages: French, German, Italian, Flemish.
What We Offer

We offer a supportive team environment and opportunities for career development within a rapidly developing organisation. We are committed to equality of opportunity for all staff and welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Please note that any offer of employment is subject to satisfactory pre-employment screening checks, including 5-year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.