Pension Administrator

2 weeks ago


Crawley, West Sussex, United Kingdom Equiniti Full time
Pension Administrator Job Description

At Equiniti, we're seeking a skilled Pension Administrator to join our team. As a key member of our Life and Pensions department, you'll play a vital role in delivering exceptional customer service and ensuring the smooth administration of our clients' pension schemes.

Key Responsibilities:
  • Provide administrative support to customers, ensuring accuracy and meeting service level agreements
  • Meet customer requirements and deadlines, adhering to departmental policies and procedures
  • Resolve customer enquiries, drafting non-standard correspondence as needed
  • Collate and analyse data, producing routine reports to inform business decisions
  • Contribute to projects and ad-hoc activities, leveraging your expertise to drive process improvements
  • Ensure all work is conducted within regulatory requirements, adhering to FCA guidelines and Treating Customers Fairly Principles
Requirements:
  • Excellent communication skills, with a strong desire to deliver exceptional customer service
  • Attention to detail, with the ability to follow defined processes and procedures
  • Strong numeracy and literacy skills, with experience in a Life and Pensions environment
  • Computer literacy, with a willingness to learn various systems
What We Offer:

As a Pension Administrator at Equiniti, you'll enjoy a dynamic and supportive work environment, with opportunities for professional development and growth. We're committed to equality of opportunity and welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Please note that any offer of employment is subject to satisfactory pre-employment screening checks, including 5-year activity and GAP verification, DBS or Access NI, credit, sanctions, and CIFAS checks.



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