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Technical Support Engineer III

2 months ago

Steeple Langford, Wiltshire, United Kingdom FIS Global Full time
About the Role

We are seeking a highly skilled Technical Support Engineer Senior to join our Platform Operations team at FIS Global. As a key member of our team, you will be responsible for providing technical support and guidance to our clients, ensuring the smooth operation of our software systems.

Key Responsibilities
  • Investigate and resolve technical issues related to software and hardware
  • Deploy workarounds and facilitate issue resolution
  • Manage processes and data structures on live servers
  • Configure and script databases
  • Employ general troubleshooting methods
Requirements
  • Strong technical skills and experience in Windows administration and database configuration
  • Excellent problem-solving capabilities and interpersonal communication skills
  • Ability to prioritize tasks and maintain client satisfaction
  • Self-motivation and a sense of ownership
  • Commitment to seeing issues through to resolution
What We Offer
  • A competitive salary and benefits package
  • A collaborative and flexible work environment
  • Varied and challenging work to help you grow your technical skillset