Front of House Team Lead
2 weeks ago
Loungers is a unique and exciting place to work, and we're looking for a talented Front of House Supervisor to join our team. As a Supervisor, you'll play a key role in delivering exceptional customer experiences and supporting the management team to maintain our high standards.
Key Responsibilities:- Support the management team to maintain high standards of customer service and quality
- Lead from the front, setting the pace high for the team to ensure excellent service delivery
- Manage and motivate the team to achieve sales and labour targets
- Monitor and report on key performance indicators (KPIs) to inform business decisions
- Develop and implement effective recruitment and training strategies to ensure a high-performing team
- Tips shared equally across the team, based on hours worked
- Paid breaks
- Staff food on every shift, regardless of hours worked
- 50% discount on food in all of our brands from day one
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Competitions and incentives (like jetting off on an all-expenses-paid trip with one of our suppliers)
- Christmas and Boxing Day off
- The best staff party - Loungefest
- Emotional and practical support via the Licensed Trade Charity
- Power over your pay with Wagestream
- Company pension scheme
- Long service awards
- Great opportunity for personal development and career progression in a fast-growing business
- Experience of working in a bar environment with serving freshly made food and drinks preparation
- A natural talent and passion for hospitality
- Extremely driven and relentless at overcoming challenges or obstacles
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs
- Good communication skills with the ability to build rapport and trust
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales
- Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS
If you're passionate about delivering exceptional customer experiences and have a talent for leadership, we'd love to hear from you. Follow us on LinkedIn or TikTok to learn more about our company culture and values.
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