Front of House Team Lead

2 weeks ago

Basildon, Essex, United Kingdom Loungers Full time
Lead the Front of House Team to Excellence

Loungers is a unique and special place, and our Front of House Supervisors play a crucial role in maintaining that excellence. As a Supervisor, you'll support the management team in delivering exceptional customer experiences, working closely with the team to ensure every customer leaves happy and satisfied.

The Role
  • Lead from the front, setting the pace high for the team to deliver exceptional customer experiences
  • Support the management team in maintaining high standards of service and quality
  • Work closely with the team to ensure seamless service delivery and excellent customer satisfaction
  • Contribute to the development and implementation of service standards and procedures
The Benefits
  • Tips shared equally across the team, based on hours worked
  • Paid breaks
  • Staff food on every shift, regardless of hours worked
  • 50% discount on food in all of three brands from day one
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Competitions and incentives (like jetting off on an all expenses paid trip with one of our supplier)
  • Christmas and Boxing Day off
  • The best staff party - Loungefest
  • Emotional and practical support via the Licenced Trade Charity
  • Power over your pay with Wagestream
  • Company pension scheme
  • Long service awards
  • Great opportunity for personal development and career progression in a fast-growing business
What We're Looking For
  • You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, caf or coffee shops.
  • You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
  • A natural talent and passion for hospitality.
  • Extremely driven and relentless at overcoming challenges or obstacles.
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
  • Good communication skills with the ability to build rapport and trust.
  • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
  • Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

If you want to find out more about us, follow us on LinkedIn or @life.at.lounge on TikTok

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